APPSINITYReview and report moderation
Moderation on Appsinity is manual and reactive. There is no queue, no reviewer console, no automatic filter and no appeal form for a review; there is a strict data model, a clear policy on fabricated ratings, and email.
Open Appsinity StudioHow a review is stored
| Rule | Behaviour | Why it matters |
|---|---|---|
| One per person | Unique on (collection, listing, uid) | A second submission edits the first, it does not add |
| Rating clamp | Rounded, then forced into 1 to 5 | A 0 is refused; a 9 becomes 5 |
| Text limit | 2,000 characters | Long complaints are truncated, not rejected |
| Device and source | 200 and 120 characters | The surface a review came from is recorded |
| Author name | Store display name, then token name, then email, then "Appsinity user" | The name shown can outlive a rename |
| Order | Newest updated first, up to 100 read | An old edited review resurfaces at the top |
| Display | A short list on the listing | Ten rows, not the full read |
| Average | Mean across all stored rows | One edit can move it |
createdAt and takes a fresh updatedAt. That is the shape of a changed opinion in the data.What gets removed
The Terms give the platform its latitude: reviews must reflect genuine experience and must not be fabricated, purchased, coordinated or manipulated, and spam, abusive commentary, personal attacks, hate content or obvious rating manipulation may be removed without notice.
| Content | Removable? | Typical trigger |
|---|---|---|
| Hate or targeted abuse | Yes | A report |
| Personal information about a developer | Yes | A report |
| Coordination text ("rate my game, I rate yours") | Yes | Pattern plus report |
| A bought-review cluster | Yes | Same-hour volume |
| A negative but civil review | No | Disagreement is not a violation |
| A one-star with no text | No | Sparse is not spam |
| Developer-supplied review text | Yes | It is still a review on your own listing |
| Spam in another language | Yes | It is still spam |
How a safety report travels
- A player writes to support. The support chat recognises report-adjacent words; the ticket form is the durable path.
- The ticket is stored. One document per ticket with an id, status
open, the page URL and the user agent captured at submit time. - A human reads it. There is no triage console; the queue is the collection.
- Action is taken on the listing. Restriction, delisting or account enforcement, see Developer policy.
- The reporter may or may not hear back. There is no status page and no SLA.
// what the platform records about a report
{
ticketId: "AS-<base36 time>-<4 random>",
name, email, type, priority,
subject, message, pageUrl,
userAgent, status: "open",
source: "support-page",
createdAt
}
// clamps: name 100, email 160, type 80, priority 40,
// subject 160, message 2500, pageUrl 500What moderation does not include
- No profanity filter runs on review text.
- No machine moderation scores a review before it appears.
- No verified-purchase flag distinguishes someone who downloaded from someone who did not.
- No helper-fairness voting by players.
- No per-review report button on the listing.
- No appeal path for a developer whose review was removed.
- No transparency report on removals.
Your side of the bargain
- Do not solicit ratings from inside the app in a way that gates a reward on a positive response; that is manufactured engagement.
- Do not post reviews on your own listings from alternate accounts, which is trivially visible because identity is the storage key.
- Answer reports about your own listing promptly, with the listing URL and the build path.
- If a review is factually wrong about a bug you fixed, publish the fix rather than arguing with the text.
Frequently asked questions
Can I delete a review of my game?
No. There is no developer-side deletion and no reply field. Report a violation with the listing URL and the reason and let a human act on it.
Why can one person only review once?
The row is keyed on listing plus account, so a second submission updates it. It removes the cheapest form of rating manipulation.
Does the average include removed reviews?
A deleted row stops contributing, and the recomputation happens the next time analytics is read.
Is there an automated spam filter on reviews?
No. Nothing scores review text before publication; removal is manual and after the fact.
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