APPSINITYContact information
A listing offers users three routes to you — the developer support link, the review box, and the report dialog. Only the first is under your control.
Open Appsinity StudioThe three user routes
The report dialog offers: Spam or misleading, Unsafe download, Copyright issue, Adult or harmful content, Broken app or game, Other. Reports go to Appsinity, not to you, which is exactly why publishing your own contact is in your interest.
| Route | Who receives it | Notes |
|---|---|---|
| Developer support link | You | Rendered in the listing meta rows as a real link |
| Review | You, publicly | Up to 2,000 characters, needs a star rating first |
| Report this listing | Appsinity moderation | Up to 3,000 characters, six reasons |
| Pre-registration | You | Only exists on a pre-register listing |
What to publish
- A monitored address, not a personal one. A support inbox that bounces is worse than none.
- A URL you control, so the address can change without breaking old listings.
- An expected response time you can actually keep.
- The same address inside the app, so the promise holds for users who never open the listing again.
Appsinity's own addresses
Include the listing slug and the account email in the first line of any developer enquiry. Almost every support round-trip is a missing slug.
| Address | Use it for |
|---|---|
| [email protected] | Publishing, listing, signing and analytics questions |
| [email protected] | Player accounts, downloads, refunds |
| [email protected] | Partnerships, featuring, missing platform features |
Frequently asked questions
Is my personal email shown to users?
Only what you put in the contact fields. The account email is not printed on the listing.
Can users message me directly?
No. Reviews are public and reports go to Appsinity. There is no developer inbox inside the store.
Does a missing support link block publishing?
It leaves the row as Not listed. The store still shows the listing; the missing contact is simply public.
Developer publishing support: [email protected]
General support: [email protected]
Partnerships: [email protected]