APPSINITYRefund policy
Because Appsinity charges nothing for a download, there is no Appsinity refund to request. The full policy text lives at appsinity.com/refund-policy; this page explains what it means for a developer.
What the store can and cannot refund
| Transaction | Who can refund it |
|---|---|
| A download from a listing | Nobody — it costs nothing |
| A purchase inside your build | You, through your processor |
| A payout Appsinity sent you | Not a refund; a correction, via support |
| An ad-related charge | Not applicable — advertising earns money, it does not bill |
Writing your own refund policy
A clear policy reduces reports: the Broken app or game reason on the report dialog is what players press when they have nowhere else to go.
- State the window in days, and whether it applies to consumables.
- Say how to request one and where the money comes from.
- Cover a broken download explicitly: what happens when the file they got does not run.
- Give a contact that is monitored.
- Keep it reachable from inside the app, not only from the listing.
When a download is genuinely wrong
A listing pointing at the wrong file, an unsigned Windows build blocked by SmartScreen, or an Android package served to a PC are all defects on the Appsinity side of the chain. Report them to [email protected] with the slug and the observed file.
Frequently asked questions
Can Appsinity refund a purchase I made inside a game?
No — it has no record of it. Ask the developer.
Do I owe refunds if I sell nothing?
No. But a stated policy still helps conversion, because players ask.
Does a refund affect my rating?
How you handle the request does, far more than the refund itself.
Developer publishing support: [email protected]
General support: [email protected]
Partnerships: [email protected]